Return and Refund Policy

Last Updated: 15 November, 2025

This Refund & Return Policy explains how Exotifyyy Pakistan (we) handles refunds, returns, and exchanges for both digital and physical products purchased from our store.

1. General Policy

We want our customers to be satisfied with their purchases. Refunds or returns are considered under specific circumstances outlined below.

2. Refund & Return Window

Customers may request a refund or return within 7 days of purchase. Requests after this period may not be accepted.

3. Digital Products

  • Refunds are generally not available for digital products once delivered.
  • Refunds are only considered if: 
    • We are unable to provide the digital product purchased.
    • The digital product is defective or does not function as described.
  • Defects clearly mentioned in the product description are not eligible for a refund.
  • Refunds, when approved, are processed automatically to the original payment method.

4. Physical Products

  • Full refunds are available for physical products if returned in original condition within the 7-day window.
  • Return shipping costs are covered by the store.
  • Refunds will be processed automatically to the original payment method.
  • Returns for damaged products caused by misuse or accidents are not eligible for a refund.

5. Non-Refundable Items

  • Most digital products are considered non-refundable.
  • Customized or personalized products, whether digital or physical, are generally non-refundable.

6. How to Request a Refund

To request a refund or return, please contact us at:

Email: exotifyyy3@gmail.com

Include your order details and reason for the request. We will review your request and process it according to this policy.

7. Processing Refunds

Once your refund is approved:

  • The amount will be automatically returned to the original payment method.
  • Depending on your payment provider, the refund may take several business days to appear in your account.

8. Changes to This Policy

We may update this policy from time to time to reflect new product offerings, business changes, or legal requirements. All updates will be posted on this page.